Legal
Cancellation Policy
Plans change, especially on holiday. This page explains how to cancel or move a tour booked with Arabian Skyline Tourism, and what happens if we have to cancel because of weather or official restrictions.
Last updated: 10 October 2026
The short version
- Day tours: free cancellation up to 24 hours before your pickup time.
- Itineraries and group bookings: free cancellation up to 72 hours before the first tour.
- Cancellations within 24 hours and no-shows can't be refunded.
- If we cancel because of weather or safety, you choose a new date or a full refund.
1. Cancellation charges at a glance
The time limits below count back from your pickup time on the day of the tour. For itineraries, they count back from the pickup time of the first tour.
| Booking | When you cancel | Charge |
|---|---|---|
| Day tour | 24 hours or more before pickup | Free, full refund |
| Day tour | Less than 24 hours before pickup | 100% of the tour price |
| Itinerary or group | 72 hours or more before the first tour | Free, full refund |
| Itinerary or group | 24 to 72 hours before | 50% of the total price |
| Itinerary or group | Less than 24 hours before | 100% of the total price |
| No-show | Not at the pickup point and no message to us | 100%, no refund |
Day tours means our desert safaris, Dubai city tours, Abu Dhabi, Hatta and Khorfakkan trips and dune buggy rides, whether sharing or private. Itineraries and groups means our multi-day plans and any booking for 10 or more people.
If you haven't paid anything yet, nothing is charged. We simply ask that you let us know as early as possible, so we can release your seats and vehicle for other guests.
2. How to cancel
Send us a message with your name, tour, date and booking reference (if you have one):
- WhatsApp: +971 50 604 5813 (fastest)
- Email: arabianskylinetourism@gmail.com
- Phone: +971 50 604 5813
Your cancellation counts from the time we receive your message, and it's confirmed once we reply in writing. Please keep that reply. If you cancel by phone, we'll send you a written confirmation as well.
3. Changing your date or time
Need a different day instead of cancelling? We're happy to move your tour free of charge if you ask at least 24 hours before pickup, as long as there's space on the new date. Prices for the new date may differ, for example on public holidays or during peak events.
Changes asked for less than 24 hours before pickup are treated as a late cancellation, but tell us anyway: if we can still move you, we will.
4. No-shows and late pickups
Please be ready in your hotel lobby or at your pickup point a few minutes before the confirmed time, with your phone switched on. On sharing tours other guests are waiting, so our driver can only wait about 10 minutes. If we can't find or reach you in that time, the booking counts as a no-show.
On private tours the driver waits longer, but any lost time comes out of your tour.
5. If we cancel your tour
Sometimes a tour can't run safely or legally. This can happen in heavy rain, sandstorms, strong winds or fog; when the authorities close desert areas, roads or attractions; or for other reasons outside our control. If we have to cancel, we'll tell you as soon as we know, and you can choose:
- a new date for the same tour, or
- a different tour of similar value, or
- a full refund of what you've paid for that tour.
If only part of the programme can't go ahead, for example a camp show cancelled because of weather or a mosque closed for an official event, the rest of the tour runs as planned. Where we can, we'll offer an alternative stop.
6. Tickets, add-ons and partial use
- Attraction tickets we've bought for you, such as Burj Khalifa entry, follow the rules of the attraction. Many tickets can't be refunded once booked.
- Add-ons such as quad bikes, dune buggies or transfers follow the same time limits as the tour they're booked with.
- Unused parts of a tour, for example if you leave early or skip dinner at the camp, can't be refunded.
- Itineraries: if you cancel one day of a multi-day plan, the time limits apply to that day's tour, based on its own pickup time.
7. How refunds are paid
Refunds go back the same way you paid. Card refunds usually take 7 to 14 working days to reach your account, depending on your bank. Cash payments are refunded by bank transfer or in cash, whichever you prefer. Bank charges for international transfers, if any, are deducted from the refund.
8. Emergencies
If you have to cancel late because of a medical emergency, a cancelled or delayed flight, or a family emergency, please contact us straight away. We'll look at each case fairly and do our best to move your booking or reduce the charge. We may ask for supporting documents, such as a doctor's note or airline notice. For larger trips, we recommend travel insurance.
9. Contact us
For any question about cancelling, changing or refunding a booking, contact Arabian Skyline Tourism:
- WhatsApp: +971 50 604 5813
- Email: arabianskylinetourism@gmail.com
- Phone: +971 50 604 5813, daily 8:00 am – 10:00 pm
See also our privacy policy and contact page.